Healthcare

Secure clinical faxing without changing clinical workflows

Referrals, results and renewals still arrive by fax because that is how the other side sends them. Faxdirect keeps that channel open, routed to the right clinician and evidenced for your records.

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Clinical workflow

Built around how a practice actually runs

The front desk keeps the printer. Clinicians keep their inbox. Nothing about the daily routine has to change for the audit trail to improve.

Shared clinical inboxes

A department inbox the whole team can work from, with assignment so two people never chase the same referral.

Patient-document routing

Route by sending number, receiving line or time of day, so imaging goes one way and pharmacy another.

EMR integration

Push documents into your record system through the API, or retrieve them from it, where the EMR supports it.

Audit trails

Who viewed a document, when, and what they did with it — exportable for a privacy audit.

Retention control

Set how long clinical documents live, who may delete them, and whether an immutable copy is retained.

Residency by jurisdiction

Canadian practices can pin data to a Canadian region; US practices to a US region. Chosen at provisioning.

Privacy

What we will and will not claim

Plenty of vendors put a PHIPA or HIPAA badge on a page and leave it there. That is not much use to a privacy officer. Here is the specific list of controls we provide, so you can map them to your own obligations.

  • Access scoping and audit logging
  • Encryption in transit and at rest
  • Configurable retention and deletion
  • Contractual data-residency terms
  • BAA available where contractually supported

We do not claim that using Faxdirect makes your practice compliant. Compliance depends on how your organization handles information overall — we supply controls, not absolution.

audit · access log
Document viewed j.okafor@clinic · referral · TX-4471-9C 09:44:11
Assigned to Dr. Mensah · intake queue 09:44:38
Exported to EMR to the patient chart 09:51:02
Retention applied 10-year clinical policy Locked

Bring your privacy officer to the call

We will walk through the controls, the residency architecture and the audit export with whoever needs to sign off.

  • Free standard number porting
  • Combined sent and received pages
  • Cancel from account settings, any time
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