Send from anywhere
Web, email, mobile, multifunction printer or the desktop app — one account, one archive, one bill.
Product
Everything your fax machine did. Nothing it made difficult.
One secure platform for sending, receiving, routing, searching and automating business faxes — reachable from whichever tool your team already opens.
Channels
Six ways in. One archive out.
However a document reaches the platform, it gets the same cover page, the same evidence trail and the same searchable record.
Send a fax by sending an email
Address a message to the destination number at your Faxdirect domain, attach the document, and send. Inbound faxes arrive back in the same inbox as a PDF with a delivery receipt attached.
- Works from any mail client, on any device
- Authorized senders controlled per account
- Receipts returned to the sending address
2045550147@send.faxdirect.ca
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
A shared inbox your whole team can work from
Compose, preview and send from the browser. Inbound documents land in individual or shared inboxes, can be assigned to a colleague, annotated with internal notes, and archived against a searchable record.
- Shared and departmental inboxes
- Assignment, notes and routing rules
- Full-text search across every transmission
app.faxdirect.ca
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
Send from a phone without an app store detour
The web application is responsive down to a phone screen. Capture a document with the camera, review the render, and send it with the same cover page and receipt as any other channel.
- Camera capture with automatic edge detection
- Delivery notifications on the device
- No separate install required
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
Keep using the machine in the hallway
Connect a multifunction printer so staff scan and send exactly as they always have — the document is routed over the network instead of a phone line, and lands in the same audit record as every other fax.
- Scan-to-fax from most business MFPs
- No retraining for front-desk staff
- Per-device sending permissions
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
A Windows client for high-volume desks
For staff who live in the fax queue all day, the Windows application installs as a printer so any program can print to fax, pulls pages directly from a scanner, and keeps an encrypted local copy of the archive for instant search.
- Print to fax from any Windows program
- Direct scanner capture
- Encrypted local archive with content search
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
Fax delivery as an endpoint in your own software
A REST API with delivery webhooks, sandbox credentials, idempotency keys and a published error taxonomy. Provision numbers, send documents, and subscribe to every state change in the transmission lifecycle.
- Send, receive, provision and retrieve
- Delivery webhooks with retry semantics
- Sandbox keys before you sign anything
POST /v1/faxes
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
Capabilities
What the platform does
Individual and shared inboxes
Route inbound documents to a person, a department, or a rule. Assign, annotate and resolve without leaving the record.
Delivery evidence
Every transmission produces a timeline and a signed receipt, retained against the document for as long as your policy requires.
Searchable archive
Find a fax by number, date, recipient, or the words printed on the page. Export any slice of it as an audit record.
Numbers and porting
Local and toll-free numbers, free standard porting, and a written guarantee that the number leaves with you.
Roles and permissions
Administrators, members and per-number access. Provision through SAML SSO on higher tiers.
Routing rules
Direct inbound documents by number, sender, time of day, or department, with fallbacks when nobody claims them.
Retention control
Configure how long documents live, who may delete them, and whether an immutable copy is kept for regulators.
The application
Every part of the desktop app, in one place
The capabilities above describe the platform. This is the Windows application your staff actually sit in front of — receiving, reading, searching, sending, scanning and the record that comes out the other end.
Faxes arrive on their own
No fax machine, no dedicated phone line, and nothing to refresh. The app checks for new faxes in the background and tells you when one lands.
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Delivered to your inbox Incoming faxes appear in the app automatically.
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Background sync Checks for new faxes on its own, as often as every 30 seconds.
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Unread marking and counts Unread faxes stay bold, and every folder shows how many it holds.
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Grouped by day Find a fax by when it arrived.
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Large mailboxes open instantly Faxes load in batches as you scroll, so thousands of records is not a wait.
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Signs itself in After the first sign-in the app connects every time it opens.
Open a fax without opening anything else
The viewer is part of the app. Nothing downloads to your Downloads folder, and nothing needs a second program to read it.
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Built-in viewer Faxes open in place, with every page in one continuous scroll.
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Zoom and rotate Live percentage and degree readouts, for faxes that arrive sideways.
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Page count The toolbar shows how long the fax is before you start reading.
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Default zoom Set the level every fax opens at and stop adjusting.
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Instant re-opening Recently viewed faxes reopen immediately from a local cache.
Search the words printed on the page
Most fax tools let you search who sent it. FaxDirect reads the text inside the fax itself, highlights every hit on the page, and does the extraction on your own computer.
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AI content search Searches the text printed inside your faxes, not just the sender.
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On-page highlighting Your term is marked directly on the fax image.
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Match navigator A count of every occurrence, with arrows to jump between them.
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Search by caller ID Find a fax by the sender’s name or number.
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Reaches the whole mailbox Including faxes not yet downloaded to this computer.
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Narrows as you type Available across the inbox, archive and sent receipts.
Address it, attach it, see it, send it
One screen to compose. Contacts autocomplete, several recipients each get their own copy, and you see exactly what the other end will receive before it goes.
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Preview before sending Exactly what the recipient gets, cover sheet included — and you can fix a page’s rotation from there.
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Multiple recipients Send one fax to several numbers, each with its own record.
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Automatic cover sheet Your message becomes a cover page with your business details. Save a default note and a standard footer.
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Attach or drop in PDFs Several documents combine into one fax, in the order you set.
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Contact autocomplete Start typing a saved contact and pick them from the list.
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Automatic size optimization Attachments are re-rendered at fax resolution when that makes them faster to send.
Fax from the programs you already use
FaxDirect installs as a printer. Anything you can print — a Word document, a web page, a PDF — you can fax, and paper goes straight in through your scanner.
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FaxDirect virtual printer Appears in the print dialog of Word, Chrome and any other program.
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Print straight to a fax Printing opens the app with your document already attached.
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Scan without scanner software Pull pages off any Windows-compatible scanner from inside the app.
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Multi-page scanning Keep scanning page after page into the same fax.
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Fax-optimized capture Pages are captured at the right settings automatically.
A record for every page, including the failures
Watch a fax go out, and keep the confirmation afterwards. A fax that could not be delivered produces a record too, so a failure is never silent.
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Sent receipt A delivery confirmation for every fax that went through, kept as your record.
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Failure receipts Undeliverable faxes produce a record too.
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Transmission header Receipts show the same header line the recipient’s machine printed — date, sender, destination.
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Live status in the outbox Waiting, sending or delivered, refreshed on its own.
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“Still trying”, not “failed” A busy line is retried automatically, and says so plainly. You can retry by hand after that.
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Send again and forward Re-send to the same number, or on to a different one, without hunting for the original file.
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Download or print receipts Keep proof of transmission for your files.
Filing, drafts and contacts
Archive, trash and restore all happen on the server, so every computer you sign in from shows the same thing.
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Archive and unarchive Move a fax out of the inbox without losing it.
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Trash with restore Deleted faxes are recoverable until you delete them forever, and the trash can empty itself on a schedule.
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Select and delete in bulk Tick several, or select all, and act once.
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Mark as unread Flag something you have opened so it stands out later.
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Drafts Stop partway and come back. Attachments are kept with the draft, so it works even if the original file moved.
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Contact book Names, organizations and numbers, formatted as you type and offered when you address a fax.
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Consistent across devices Filing applies on the mail server, not just on this computer.
It tells you, then gets out of the way
Close the window and the app keeps receiving from the system tray. When something arrives, is delivered, or fails, you hear about it.
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Arrived, sent and failed alerts A desktop notification for each, and clicking it opens the fax.
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Sound, or not The built-in tone, your own .wav file, or silence.
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Notify again Get reminded if you have not looked at a new fax yet.
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Keeps running in the tray Closing the window does not stop it receiving.
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One instance Opening the app again brings the existing window forward.
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Updates through the Microsoft Store Kept current automatically, with a manual check in Settings.
Your faxes stay yours, on the wire and on the desk
Faxes are not left sitting on your computer as loose PDF files. Everything the app holds is encrypted and tied to the computer and the Windows account it was signed in on, so a copied file is no use to anyone.
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Encrypted local storage Faxes are stored encrypted, not as loose PDFs in a folder.
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Tied to the computer Copy the stored faxes off the machine and they are unreadable anywhere else.
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Protected sign-in Your password is never kept in readable form.
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Secure server connection The app confirms it is talking to us, over an encrypted connection.
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Account isolation Each business sees only its own faxes.
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Content search stays local Text extracted from your faxes for searching never leaves the computer.
Evidence
A record you can hand to an auditor
Each transmission carries its own timeline. Export any range of them and you have a defensible account of what was sent, to whom, when, and what the receiving device confirmed.
Delivered
In progress
Action required
Securely received
Every fax carries one of these states, visible to anyone with access to the record.
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
- Delivered Confirmed by the receiving device —
- Receipt available Signed record written to the audit log —
Specifications
The limits, stated plainly
Published up front so nobody discovers them during a deadline.
| Supported file types | PDF, DOCX, XLSX, PPTX, TIFF, JPG, PNG, TXT, RTF |
|---|---|
| Maximum file size | 25 MB |
| Maximum pages per transmission | 200 |
| Resolution | Standard, Fine and Superfine |
| Retry behaviour | Automatic, with cause-specific backoff |
| Archive retention | Configurable; unlimited while the account is active |
| Audit export formats | CSV, PDF |
| Authentication | Password with MFA; SAML SSO on Enterprise |
Start sending in the time it takes to read this page
No credit card for the trial, no setup fee, and no contract on self-service plans. Keep your number, or take a new one.
- Free standard number porting
- Combined sent and received pages
- Cancel from account settings, any time