Residency you choose
Canada or the United States.
New Data residency in Canada or the United States
Secure fax infrastructure, with proof for every page.
Send, receive, automate and audit business faxes from email, the web, or the printer your office already has.
No credit card for the trial. Check my fax number
Encrypted end to end
In transit and in storage.
Delivery you can prove
A signed receipt for every send.
People who know fax
Real support, published escalation.
How a fax moves
Every transmission is observable, start to finish
Not that it was sent — what the receiving device confirmed.
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
- Delivered Confirmed by the receiving device 09:42:03
- Receipt available Signed record written to the audit log 09:42:04
Delivered
Receipt archived
What "delivered" actually means here
A fax is only delivered when the device at the other end says so. We record that acknowledgement, not our own optimism.
- Per-stage timestamps
- Honest failure reporting
- Retained with the document
- Exportable as an audit record
Use the tools you already have
Nobody has to learn a new way to send a fax
Four routes in. One archive out.
Send a fax by sending an email
Address a message to the destination number at your Faxdirect domain, attach the document, and send. Inbound faxes arrive back in the same inbox as a PDF with a delivery receipt attached.
- Works from any mail client, on any device
- Authorized senders controlled per account
- Receipts returned to the sending address
2045550147@send.faxdirect.ca
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
A shared inbox your whole team can work from
Compose, preview and send from the browser. Inbound documents land in individual or shared inboxes, can be assigned to a colleague, annotated with internal notes, and archived against a searchable record.
- Shared and departmental inboxes
- Assignment, notes and routing rules
- Full-text search across every transmission
app.faxdirect.ca
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
Send from a phone without an app store detour
The web application is responsive down to a phone screen. Capture a document with the camera, review the render, and send it with the same cover page and receipt as any other channel.
- Camera capture with automatic edge detection
- Delivery notifications on the device
- No separate install required
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
Keep using the machine in the hallway
Connect a multifunction printer so staff scan and send exactly as they always have — the document is routed over the network instead of a phone line, and lands in the same audit record as every other fax.
- Scan-to-fax from most business MFPs
- No retraining for front-desk staff
- Per-device sending permissions
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
A Windows client for high-volume desks
For staff who live in the fax queue all day, the Windows application installs as a printer so any program can print to fax, pulls pages directly from a scanner, and keeps an encrypted local copy of the archive for instant search.
- Print to fax from any Windows program
- Direct scanner capture
- Encrypted local archive with content search
- Uploaded Document received and validated 09:41:02
- Encrypted Stored in your selected region 09:41:02
- Dialling Route selected, carrier engaged 09:41:05
- Connected Handshake complete at 14.4 kbps 09:41:19
- Transmitting Page 3 of 4 09:41:44
Data residency
Your documents stay in the country you pick
Written into your service agreement, not buried in a settings panel.
When your account is provisioned you select a residency region — Canadian or United States. Documents, metadata and backups for that account are stored and processed within it. The region is recorded in your service agreement, not just in a settings panel, and it does not change without a written amendment.
Documents are encrypted while they travel and while they are stored, and the keys are held apart from the documents themselves. No support tool can open one of your faxes without writing an access record first. If your reviewers need the specifics for an assessment, ask us and we will provide them under NDA.
Members see only the numbers and inboxes assigned to them. Administrators can restrict export and deletion. Every view, download, send and delete is written to an audit log you can export at any time.
Choose how long documents are kept, whether deletion is permitted, and whether an immutable copy is retained for regulatory purposes. Deletion requests are honoured across primary storage and backups within a published window.
Platform
Everything your fax machine did. Nothing it made difficult.
One account, one archive, one bill.
Send from anywhere
Individual and shared inboxes
Delivery evidence
Searchable archive
Numbers and porting
Roles and permissions
Routing rules
Retention control
The application
What it is actually like to use
A fax arrives while you are reading this.
Faxes arrive on their own
No fax machine, no dedicated phone line, and nothing to refresh. The app checks for new faxes in the background and tells you when one lands.
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Delivered to your inbox Incoming faxes appear in the app automatically.
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Background sync Checks for new faxes on its own, as often as every 30 seconds.
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Unread marking and counts Unread faxes stay bold, and every folder shows how many it holds.
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Grouped by day Find a fax by when it arrived.
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Large mailboxes open instantly Faxes load in batches as you scroll, so thousands of records is not a wait.
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Signs itself in After the first sign-in the app connects every time it opens.
Open a fax without opening anything else
The viewer is part of the app. Nothing downloads to your Downloads folder, and nothing needs a second program to read it.
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Built-in viewer Faxes open in place, with every page in one continuous scroll.
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Zoom and rotate Live percentage and degree readouts, for faxes that arrive sideways.
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Page count The toolbar shows how long the fax is before you start reading.
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Default zoom Set the level every fax opens at and stop adjusting.
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Instant re-opening Recently viewed faxes reopen immediately from a local cache.
Search the words printed on the page
Most fax tools let you search who sent it. FaxDirect reads the text inside the fax itself, highlights every hit on the page, and does the extraction on your own computer.
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AI content search Searches the text printed inside your faxes, not just the sender.
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On-page highlighting Your term is marked directly on the fax image.
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Match navigator A count of every occurrence, with arrows to jump between them.
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Search by caller ID Find a fax by the sender’s name or number.
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Reaches the whole mailbox Including faxes not yet downloaded to this computer.
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Narrows as you type Available across the inbox, archive and sent receipts.
Address it, attach it, see it, send it
One screen to compose. Contacts autocomplete, several recipients each get their own copy, and you see exactly what the other end will receive before it goes.
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Preview before sending Exactly what the recipient gets, cover sheet included — and you can fix a page’s rotation from there.
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Multiple recipients Send one fax to several numbers, each with its own record.
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Automatic cover sheet Your message becomes a cover page with your business details. Save a default note and a standard footer.
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Attach or drop in PDFs Several documents combine into one fax, in the order you set.
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Contact autocomplete Start typing a saved contact and pick them from the list.
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Automatic size optimization Attachments are re-rendered at fax resolution when that makes them faster to send.
Fax from the programs you already use
FaxDirect installs as a printer. Anything you can print — a Word document, a web page, a PDF — you can fax, and paper goes straight in through your scanner.
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FaxDirect virtual printer Appears in the print dialog of Word, Chrome and any other program.
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Print straight to a fax Printing opens the app with your document already attached.
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Scan without scanner software Pull pages off any Windows-compatible scanner from inside the app.
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Multi-page scanning Keep scanning page after page into the same fax.
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Fax-optimized capture Pages are captured at the right settings automatically.
A record for every page, including the failures
Watch a fax go out, and keep the confirmation afterwards. A fax that could not be delivered produces a record too, so a failure is never silent.
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Sent receipt A delivery confirmation for every fax that went through, kept as your record.
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Failure receipts Undeliverable faxes produce a record too.
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Transmission header Receipts show the same header line the recipient’s machine printed — date, sender, destination.
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Live status in the outbox Waiting, sending or delivered, refreshed on its own.
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“Still trying”, not “failed” A busy line is retried automatically, and says so plainly. You can retry by hand after that.
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Send again and forward Re-send to the same number, or on to a different one, without hunting for the original file.
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Download or print receipts Keep proof of transmission for your files.
Filing, drafts and contacts
Archive, trash and restore all happen on the server, so every computer you sign in from shows the same thing.
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Archive and unarchive Move a fax out of the inbox without losing it.
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Trash with restore Deleted faxes are recoverable until you delete them forever, and the trash can empty itself on a schedule.
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Select and delete in bulk Tick several, or select all, and act once.
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Mark as unread Flag something you have opened so it stands out later.
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Drafts Stop partway and come back. Attachments are kept with the draft, so it works even if the original file moved.
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Contact book Names, organizations and numbers, formatted as you type and offered when you address a fax.
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Consistent across devices Filing applies on the mail server, not just on this computer.
It tells you, then gets out of the way
Close the window and the app keeps receiving from the system tray. When something arrives, is delivered, or fails, you hear about it.
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Arrived, sent and failed alerts A desktop notification for each, and clicking it opens the fax.
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Sound, or not The built-in tone, your own .wav file, or silence.
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Notify again Get reminded if you have not looked at a new fax yet.
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Keeps running in the tray Closing the window does not stop it receiving.
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One instance Opening the app again brings the existing window forward.
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Updates through the Microsoft Store Kept current automatically, with a manual check in Settings.
Your faxes stay yours, on the wire and on the desk
Faxes are not left sitting on your computer as loose PDF files. Everything the app holds is encrypted and tied to the computer and the Windows account it was signed in on, so a copied file is no use to anyone.
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Encrypted local storage Faxes are stored encrypted, not as loose PDFs in a folder.
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Tied to the computer Copy the stored faxes off the machine and they are unreadable anywhere else.
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Protected sign-in Your password is never kept in readable form.
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Secure server connection The app confirms it is talking to us, over an encrypted connection.
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Account isolation Each business sees only its own faxes.
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Content search stays local Text extracted from your faxes for searching never leaves the computer.
Content search
Find the fax when you only remember what was in it
Every other fax service finds a fax by who sent it. This one reads the words printed inside the page.
- A patient name, a claim number, a case reference
- Reaches the whole mailbox, downloaded or not
- The text stays on your computer
Rivera
NORTHSIDE FAMILY PRACTICE · 1120 Bathurst St, Toronto ON
Re: Patient referral — M. Rivera, DOB 1979-04-12
Dear Dr. Mensah,
I am referring Ms. Rivera for assessment of persistent right-sided abdominal discomfort. Ms. Rivera has been seen twice in the past six weeks.
Bloodwork from 12 March is attached. Please contact our office if Ms. Rivera requires an expedited appointment.
Searching the words on the page, not just the sender — and the text never leaves your computer.
Solutions
Built around how regulated offices actually work
The requirements differ by sector. The evidence trail does not.
Numbers and porting
Keep your number — or choose a better one
Standard porting is free. If you ever leave, the number leaves with you.
01
Check portability
Enter the number and get an answer without creating an account.
02
Run in parallel
We forward inbound faxes while both services are live, so nothing is missed.
03
Cut over on your date
A written plan with a rollback path, scheduled when it suits your office.
Pricing
Two plans. Both unlimited.
Priced by the kind of practice you run, not by how much you fax.
Most chosen
Medical Clinic
- Family practice
- Specialist clinics
- Walk-in
- Diagnostic
Family practice, specialist and walk-in clinics that need referrals and results landing in the chart, not in a paper tray.
C$
40
/month
or C$400 billed yearly
Unlimited
sending and receiving
Includes EMR connection
Professional
- Legal
- Finance
- Dental
- Physiotherapy
- Psychology
Practices that fax every day and need the record afterwards, without clinical EMR integration.
C$
30
/month
or C$300 billed yearly
Unlimited
sending and receiving
Unlimited means unlimited: we do not meter pages and there is no overage charge on either plan. Fair use is 2,000 combined pages a month — past that we will call you about a dedicated plan rather than send you a bill.
Questions
What offices ask before switching
Yes, and standard porting is free. Check portability before you commit — enter the number in the checker and you will get an answer without creating an account. During the port we forward inbound faxes so nothing is missed, and you can run both services in parallel until you are satisfied.
In the residency region you select when your account is provisioned — Canadian or United States. That covers documents, metadata and backups, and it is written into your service agreement. The Trust Centre publishes the architecture, the subprocessor register and a dated residency statement.
As many as you need. Both plans include unlimited sending and receiving, so there is no allowance to forecast, nothing to top up and no per-page charge in either direction. Fair use sits at 2,000 combined pages a month — past that we will call you about a dedicated plan rather than add it to your invoice.
It is retried automatically according to the reported failure. If it still cannot be delivered, the transmission is marked Action required with the cause the carrier reported — busy, no answer, incompatible device — rather than a generic error, and whoever sent it is notified.
No. Most business MFPs can scan to Faxdirect over the network, so staff use the same machine and the same buttons. The difference is that the document travels over the internet rather than a phone line, and it lands in the same searchable archive as everything else.
No setup fee, and no contract on self-service plans. You can cancel from account settings. We do not charge to cancel, to export your fax history, or to release a number that belongs to you.
Yes — the trial does not require a credit card. You can also send a test fax from the How It Works page without any account at all, to confirm the output looks the way your recipients expect.
We support the controls those regimes call for — access scoping, audit logging, retention limits, encryption and a signed agreement where applicable. No software makes an organization compliant on its own, so we describe the specific controls we provide and let your privacy officer map them to your obligations.
Start sending in the time it takes to read this page
No credit card for the trial, no setup fee, and no contract on self-service plans. Keep your number, or take a new one.
- Free standard number porting
- Combined sent and received pages
- Cancel from account settings, any time