Pricing
Three plans. All unlimited.
Organization
Offices that fax every day and need the record afterwards. Unlimited sending and receiving, with a receipt for every page.
or C$220/year — 1 month free
sending and receiving
Includes EMR connection
- EMR connection — faxes land against the patient record
- Shared clinical inbox with assignment and notes
- Delivery receipt for every transmission
- Searchable archive, including the text on the page
HIPAA
Clinics, pharmacies and anyone handling health information who needs the controls those regimes call for.
or C$550/year — 1 month free
sending and receiving
- Shared team inbox with assignment and notes
- Delivery receipt for every transmission
- Retention controls and audit-log export
- Data residency you choose
Marketing
Broadcast senders. For offices that send the same document to a list — notices, recalls, price lists, appointment reminders.
or C$1,650/year — 1 month free
sending and receiving
- Everything in HIPAA, plus:
- Broadcast to a recipient list from a single send
- Per-recipient delivery status on one page
- Automatic retry, with a failure list you can act on
- Scheduled sends outside business hours
Enterprise
Multi-site groups, hospital networks, government and anyone who needs terms in writing.
Terms agreed in writing before anything is signed.
sending and receiving
- Everything in HIPAA, plus:
- Centralized multi-site administration
- SAML single sign-on and user provisioning
- Contractual data-residency terms
- Dedicated account manager and migration support
Unlimited means unlimited: no metering and no overage on any plan. Fair use is 2,000 combined pages a month.
Compare
What actually differs
| Feature | Organization | HIPAA | Marketing | Enterprise |
|---|---|---|---|---|
| EMR connection | Included | — | — | Included |
| Broadcast sending | — | — | Included | Included |
| Numbers included | 1 local, porting included | 1 local, porting included | 1 local, porting included | Custom number pools |
| Archive | Unlimited encrypted archive | Unlimited encrypted archive | Unlimited encrypted archive | Custom retention and immutable archive |
| Retention controls and audit-log export | — | Included | Included | Included |
| SSO, API and webhooks | — | — | — | Included |
| Support | Standard, published hours | Priority, published hours | Priority, published hours | Named escalation, 24/7 for critical incidents |
Add-ons
Priced separately so the plans stay simple
| Add-on | Price |
|---|---|
| Additional local number | C$4/mo |
| Toll-free number | C$7/mo |
| Vanity toll-free number | C$25 once |
| Standard number porting | Free |
| Expedited port coordination | C$49 |
| Regulated immutable archive | From C$15/mo |
| Implementation workshop | C$495 once |
Never charged
What we never charge for
- Pages, sent or received
- Extra users on your account
- Account cancellation
- Exporting your fax history
- Releasing a portable number
- Multifactor authentication and basic security controls
- Standard support
Billing
Questions about paying for it
Is unlimited really unlimited?
Yes. We do not count your pages and there is no overage charge on any plan, in either direction. Fair use sits at 2,000 combined pages a month. If you are consistently past that, we will call you and talk about a dedicated plan — we will not quietly add it to your invoice.
Which plan are we?
If you are a medical clinic and you want faxes landing against the patient record in your EMR, that is Organization at C$20. Legal, finance, dental, physiotherapy and psychology practices — and anyone handling health information — take HIPAA at C$50, which adds retention controls and audit-log export. Offices that send the same document to a list take Marketing at C$150. Not sure? Tell us what kind of practice you run and we will tell you.
Are extra users charged?
No. Every plan includes unlimited users, so adding a receptionist, a locum or a whole second office does not change the price. Everyone gets their own sign-in and their own permissions.
What does the EMR connection actually do?
Incoming faxes are delivered into your EMR against the right patient rather than sitting in a separate inbox for someone to file by hand, and you can send from the chart without exporting a PDF first. Which EMRs are supported depends on your system — tell us which one you use and we will confirm before you sign up.
Can we switch plans mid-cycle?
Yes, in either direction, from account settings. Upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal so you keep what you have paid for.
Is there a setup fee or contract?
No setup fee and no contract on self-service plans — cancel whenever you like and take your number with you. Enterprise is negotiated and does carry a term, agreed in writing before anything is signed.
Start on any plan. Switch whenever you like.
- Free standard number porting
- Unlimited sent and received pages
- Cancel from account settings, any time