Regions
Pick a region at provisioning
The region is chosen when your account is created and recorded in your service agreement. It is not a preference that can drift — changing it requires a written amendment and a supervised migration.
Canada
For organizations with PHIPA, PIPEDA or provincial public-sector obligations.
United States
For organizations operating under HIPAA or state privacy law.
Both, kept separate
For organizations on both sides of the border — separate accounts, one agreement.
The border
What stays, and what may cross
Stays inside your region
- The document itself
- Transmission metadata — numbers, timestamps, page counts, status
- Backups, encrypted with separately managed keys
- The derived text index used for search
- The audit log
Crosses only with authorization
- A support engineer outside your region, when one is needed to diagnose an issue
- Requires explicit authorization
- Time-limited
- Written to the audit log you can export
It never happens silently.
What we publish
The questions a procurement review always asks
What is actually stored
The document itself, the transmission metadata (numbers, timestamps, page counts, status), the derived text index used for search, and the audit log. Nothing else about the content leaves the region.
Where backups live
In the same region as primary storage, encrypted with separately managed keys. Backups are never replicated across the border for convenience or cost.
Cross-border support
If a support engineer outside your region needs access to diagnose an issue, it requires explicit authorization, is time-limited, and is written to the audit log you can export. It never happens silently.
Deletion and retention
You set retention. Deletion requests propagate to primary storage and backups within a published window, and we will confirm completion in writing when a regulator requires it.
Subprocessors
A current register naming each subprocessor, its function, and its operating region. Changes are announced before they take effect so you can object.
Need the residency statement for a procurement file?
- Free standard number porting
- Unlimited sent and received pages
- Cancel from account settings, any time