The desktop app

Your whole fax history, in one window

An Outlook-style inbox for fax. Faxes arrive on their own, and you find any of them by the words printed on the page.

What it does

Built for the front desk, not the IT closet

The things a busy office actually does with a fax — reply, forward, scan, search, and hear it arrive — each one click away.

Incoming faxes appear in the app automatically. No fax machine, no dedicated line, nothing to refresh.

Checks for new faxes on its own, as often as every 30 seconds, and signs itself in after the first time.

Unread faxes stay bold, every folder shows how many it holds, and you find a fax by when it arrived.

Find a fax by medication, patient name or claim number — the words printed on the page, not just the sender.

Search by sender name or number across the whole mailbox, downloaded or not.

Send straight from Fillware, Kroll and similar systems without exporting a PDF first.

Answer a doctor's fax in one click — add a note on the page and it goes back to the sender.

Send a fax on to another number with your annotation, and keep the chain in the archive.

Straight from your scanner or multifunction printer, plus PDFs, Office files and images.

Faxes load in batches as you scroll, so thousands of records are never a wait.

One click from the Sent folder, no hunting for the original file.

A short tone when a fax is sent or arrives, so nobody has to watch the screen.

Requirements

Windows 10 or 11, an internet connection and your FaxDirect sign-in. Updates arrive through the Store — nothing for IT to do.